Lessons in the "Business" Category

Sarcasm and an understandable English accent give call centres in the Philippines the edge

The battle of the world’s call centres between the Philippines and India appears to have been won for the moment by the Philippines. Its secret weapon is British sarcasm! Filipino call centres in Manila and Cebu also speak clear understandable English. Whilst this is positive for Filipinos, it is not good for their Indian call centre rivals.

To be honest many British people dislike speaking to British companies who have their call centres based in India. This is because they can’t understand what the operator there is saying! Their Indian English accent can be so dreadful you sometimes need a translator!

New Suez Canal for Egypt

A new Suez Canal is being built in Egypt. It will run alongside the current Suez Canal. The idea is simple – by building a second canal it will allow the number of ships passing through to practically double, thus increasing trade. This will mean a lot more money coming into the Egyptian economy.

The idea is the brainchild of Egypt’s President Abdul Fattah al-Sisi who is hoping the new second canal will kickstart the country’s ailing economy. For the last few years it has been down on its knees; due to the Arab Spring happening and ultimately then falling flat on its face.